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Privacy policy

Credifixer – Privacy Policy

Effective Date: 10/06/2023

At Credifixer, your privacy is our priority. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect personal and financial information necessary to provide our credit repair services effectively. This may include:

  • Full name, address, and contact details (email address and phone number)

  • Date of birth and proof of identity

  • Credit reports and related financial data

  • Copies of correspondence with creditors or credit reference agencies

We only collect information that is relevant and necessary to perform our services.

2. How We Use Your Information

Your personal data is used solely for the purposes of:

  • Assessing your credit situation and providing credit repair services

  • Communicating updates, requests, or outcomes related to your case

  • Contacting credit reference agencies or creditors on your behalf

  • Maintaining internal records for compliance and customer service

  • Meeting our legal or regulatory obligations

We do not sell or share your information with third parties for marketing purposes.

3. Lawful Basis for Processing

Credifixer processes your personal data under the following lawful bases:

  • Contractual necessity – to perform the credit repair service you have purchased.

  • Legal obligation – to comply with record-keeping or regulatory requirements.

  • Legitimate interests – to improve our services and maintain business operations.

4. Data Sharing

We may share limited data with trusted third parties only when necessary, such as:

  • Credit reference agencies or creditors, to facilitate the repair process

  • Professional advisors (e.g., accountants or legal consultants) where required

  • Regulators or law enforcement authorities, where legally obligated

All third parties are required to keep your data secure and process it only in accordance with data protection laws.

5. Data Retention

Credifixer retains your personal information only for as long as necessary to:

  • Deliver our services and manage your account, and

  • Comply with legal, accounting, or reporting obligations.

Once your service is complete and retention requirements have expired, your information will be securely deleted.

6. Data Security

We implement strict technical and organizational measures to safeguard your data against unauthorized access, loss, misuse, or disclosure. All personal data is stored securely in encrypted systems and accessible only by authorized personnel.

7. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access a copy of your personal data

  • Request correction of inaccurate or incomplete data

  • Request erasure of your data (where applicable)

  • Restrict or object to data processing

  • Request data portability to another provider

To exercise these rights, please contact us using the details below.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Credifixer
Email: credifixerinfo@gmail.com 

If you are unsatisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

9. Changes to This Policy

Credifixer may update this Privacy Policy periodically. The latest version will always be available on our website or upon request. Continued use of our services after any updates constitutes acceptance of the revised policy.